TECHNICAL SERVICE MANAGER

Posted: 21st February 2024

Managing an efficient business unit ensuring exceptional service delivery to our clients, you will have ther following responsibilities:

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• 1st line management and leadership of an operations/engineering team and their service delivery inclusive of diary management. 

• Establish and evolve a team of engineers to support delivery of works to clients.

• Identify any skills gaps within the business unit and recruit/upskill accordingly. 

• Build a strong working relationship with Sales and Engineering team, providing them with ongoing technical support, including site visits if necessary. 

• Develop the lead engineers to fulfil their roles in supporting the TSM’s and developing their engineers.

• Provide HVAC technical assistance to the Operations, Sales, and Engineering teams.

• Resolve escalated technical issues emanating from callouts and reactive jobs, including warranty matters.

• Provide overview of large and/or complex repair jobs, from receipt of order to completion.

• Work with the Head of Service and Lead engineers to improve the capabilities of the engineering teams, organising Engineer’s training, and skills improvement sessions.

• Establish and upkeep approved tool lists, monitor compliance and cost of supply.

• Ensure team are processing all invoices with in paperless to meet the needs of the finance department.

• Supporting business during absence of other Technical Service Managers.

• Be part of the out of hours rota for all TSMs and Head of Service to support team.

• Checking & authorising all timesheets and approving claimed overtime.

• Ensure that all time critical processes are being followed by their team.